Learning & Knowledge Design
Hello,
I'm Amy
Huneycutt.
I build learning systems, knowledge infrastructure, and AI-forward experiences that connect to how people actually work.
I build learning systems, knowledge infrastructure, and AI-forward experiences that connect to how people actually work.
I started in the classroom in 2010 and moved into L&D from there — and my focus has stayed consistent ever since: figure out what people need to do well, then build the system that gets them there. The audiences have changed — new hires, field teams, corporate employees, technical support agents, external customers — but the approach hasn't.
Right now I lead the learning and knowledge function at PAR Technology, managing a team of four across instructional design, facilitation, content development, and knowledge operations. A lot of my focus is on building a four-tier learning ecosystem, governing a 4,100+ article knowledge base, and figuring out where AI and automation fit meaningfully into that work. I've built an agent to automate knowledge article authoring, used AI for duplicate detection across our library, and led the selection of Clueso as our video production platform for AI-assisted script and article creation.
At heart I'm a practical optimizer. I like figuring out how things should work and then building the structure to make it happen.
ADDIE, SAM, Bloom's, Kirkpatrick, Action Mapping, 5 Moments of Need — built into how I think, not applied at the end.
Taxonomy design, content migration, governance, KCS methodology, and AI grounding for the knowledge base.
Building practical AI workflows into learning and knowledge operations — not just talking about it.
Stakeholder alignment, cross-functional delivery, and scope management across complex orgs.
Built entirely with AI — from storyboard to published course. The challenge: use Claude to design and develop a complete eLearning course. I chose the August 2023 scenario from the eLearning Designer Academy: a cybersecurity training for CyberCo employees on safe flash drive use, covering malware recognition, responsible ownership, and defensive response to attacks.
My workflow: used my custom Claude instructional design skill to develop the full storyboard, then handed that storyboard to Claude to build the interactive course — including branching scenarios, decision points, and click-to-reveal interactions — and published directly to GitHub.
Built the customer education function at PAR from the ground up — designing certification programs, onboarding experiences, and reusable content frameworks that supported product adoption across two product lines. The work spanned strategy through execution: partnering with Product, Support, and Customer Success to align content with real customer needs, then building the infrastructure to deliver it at scale.
4,100+ knowledge articles migrated from RightAnswers to Salesforce Knowledge — but this wasn't a lift-and-shift. It required taxonomy redesign, cross-functional alignment across four stakeholder groups, content governance decisions, deduplication work, and a QA process to make sure the new system actually served the agents relying on it every day.
The company went through a major reorganization and needed associates to understand how to lead themselves — and their teams — through it. I designed a blended program bringing ADKAR and Bridges models to life through realistic scenarios: eLearning, VILT via Adobe Connect, LinkedIn Learning microlearning, and InDesign reflection guides. Evaluation was baked in from the start.
Cut incidents were trending up over three years. The root cause was straightforward — new hires weren't getting adequate store-level training. I designed a branching eLearning that let experienced workers go straight to assessment while walking newer hires through four structured topics, including a guided simulation of putting on and using a cut glove correctly.
I'm open to new opportunities in L&D leadership, knowledge management, and AI readiness — preferably remote or hybrid in the Charlotte, NC area.